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Our Policies & Guidelines

At The Pharmacy, our aim is to deliver exceptional service to all our clients. To guarantee a seamless experience for everyone, we have established the following policies concerning cancellations, rescheduling, late arrivals, and illness.

 

Cancellations and Rescheduling Policy:
- A minimum of 24-hour notice is required for any cancellation or rescheduling of appointments.
- Failure to provide a 24-hour notice will result in a fee equivalent to 50% of the total service(s) cost.
- This fee compensates for the time reserved for your appointment and the potential loss of business.

Late Arrival:
- If you are running late, please call or text prior to your appointment time to communicate your estimated arrival time.
- If your arrival time exceeds 30 minutes, you may be asked to reschedule your appointment, subject to availability.
- Failure to communicate a late arrival exceeding 30 minutes will be considered a 'no-show,' incurring a fee of 50% of the total service(s) cost.
- Timely arrival is expected and greatly appreciated to maintain the schedule.

Illness Policy:
- If you are feeling unwell or experiencing symptoms of illness, we kindly ask that you reschedule your appointment.
- In cases of illness, a 24-hour notice is required for any cancellation or rescheduling.
- Cancellations or rescheduling within 24 hours of the appointment due to an illness will result in a fee equivalent to 50% of the total service(s) cost.
- Your health and the safety of the staff and clients is our top priority.

Health Screening:
- Upon arrival, clients appearing unwell will undergo a temperature check using a digital forehead thermometer. 
- Clients with a fever (100.4°F (38°C) or higher) will be asked to reschedule when feeling better and will be subject to a fee equivalent to 50% of the total service(s) cost.
- Clients showing symptoms of illness without a fever must wear two disposable facemasks during their entire appointment.
- These measures ensure the safety and well-being of everyone.

All fees must be paid in advance before the next scheduled appointment to continue receiving services.

We appreciate your cooperation with these policies. For any questions or further clarification, please contact us at (629)468-9333.

Thank you for choosing The Pharmacy for your beauty and wellness needs.

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